by Colleen Condon | Nov 1, 2019 | off the shelf training materials, communication, customer service
Customer service is arguably the most important thing for your business to get right. In this article, we will be focusing our attention on face to face interactions and customer service. When customers have a terrible customer service experience, they are often quick...
by Colleen Condon | Oct 24, 2019 | leadership, off the shelf training materials, team work, coaching, tuckman's model of effective teams
Understanding why sometimes your team are ‘rockstars’ and other times pushing boundaries and your buttons. Welcome to the Tuckman model of effective teams. In 1965, the US Navy engaged a a psychologist named Bruce Tuckman to develop a model that...
by Colleen Condon | Oct 20, 2019 | off the shelf training materials, customising training
Ready made training materials You may decide to purchase off-the-shelf materials instead of designing them yourself. However, you most likely still want to customise them for your -organisation. This is where ready made, customisable training materials will meet your...
by Admin | Oct 17, 2019 | off the shelf training materials, Killer presentation skills
Killer presentation skills are key skill in business today. Developing killer presentation skills in the workplace is essential for improving communication and creating positive learning experiences. In this article, we’ll explore effective presentation skills...
by Admin | Oct 9, 2019 | lunch and learn, short training sessions, off the shelf training materials
So, what is a lunch and learn? Lunch and learn sessions are sometimes referred to as learn-at-lunch, or “brown-bag” sessions due to the brown bags used to carry lunches. Most companies today use lunch and learn programs as an alternative to formal training and...
